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Delivery

We pride ourselves in having all items posted within 24 hours of payment received. We will send you an email to let you know when it has been posted.

Free delivery is available for UK orders made on www.julierainey.com only. Your order will be sent with Royal Mail 2nd class. This still provides a great service, cheaper for everyone. We have found that the majority of our 2nd class post arrives within 1 day to 2 days, (please do allow for 3-5 days as per standard Royal Mail 2nd class guidelines) and cannot be guaranteed. On our ebay store P&P is at cost price to cover postage and jiffy bag. Cost to you is kept to a minimum.

We post to UK PO Boxes and BFOS.

First class which will arrive within 1-2 days is also available. Please email before ordering to make this arrangement.

International Postage

Free P&P is NOT available outside the UK. We post to Europe but NOT to other parts of the world. Postage to Europe is 4.50 for up to 3 bags. Please contact us via email to arrange an additional easy Paypal payment. Any orders made outside of UK, may be cancelled and refunded if the order is outside of Europe or if additional postage requested has not been made.

Returns Policy

Eco Chic customers are covered by the Sale of Goods Act and the Consumer Protection Regulations that allows you to return items to us within 7 days if you are not completely satisfied. You will receive a full refund from the date of the original receipt. Items should be sent back in perfect condition and unused.

Unless the items are faulty or sent incorrectly, you will liable for return postal costs. Please be aware that any refunds or replacements above our Statutory Obligations are discretionary.

If you return items for a replacement we will credit your payment card and send you the requested replacement but we will have to charge postal costs again for this service.